Monthly Archives: May 2011

Square and the missed PayPal opportunity

Square just announced a new app, Card Case, to make payment easier to merchants that you know. Essentially, you keep records of your cards with Square, and then pay participating merchants by sending them payment through your mobile. The merchant, … Continue reading

Posted in business | Comments Off on Square and the missed PayPal opportunity

Real customer service is about when it breaks

Back in the 90s, a Sun engineer, if I recall correctly, wrote a paper arguing that the true test of a system is how it behaves during failure, not during success. The paper’s primary focus was tech systems, of course. … Continue reading

Posted in business | Comments Off on Real customer service is about when it breaks

Cisco Finally Focuses

Well, in addition to big layoffs, it looks like John Chambers is finally getting rid off Linksys and WebEx, in addition to his recent shuttering of Flip. While I disagreed with the closing of Flip – it should have been … Continue reading

Posted in business | Comments Off on Cisco Finally Focuses

Sheryl Sandberg and a Generation’s “Failure”

Yesterday, Facebook COO Sheryl Sandberg spoke at Barnard’s commencement ceremony. The video of the speech is on Barnard’s Website, and someone transcribed it here. Besides being an interesting speaker and an executive at one of the key tech companies in … Continue reading

Posted in business | Comments Off on Sheryl Sandberg and a Generation’s “Failure”

Starting with “good enough”

Yesterday, Google release pivot tables for Google Apps spreadsheets. Any power user of Excel knows about pivot tables, and has used them for years, if not longer. I have seen a large number of articles in the last day mocking … Continue reading

Posted in business | Comments Off on Starting with “good enough”

No such thing as a free lunch, even from Google

About a week ago, I received an email from Google, which, I imagine, sent the same email to many customers. The Google Apps for Your Domain service used to be free for unlimited accounts in a domain, unless you wanted … Continue reading

Posted in business | Comments Off on No such thing as a free lunch, even from Google

Taking Care of Your Good Customers

There is a very old line in business: the easiest customer to get is the one you already have. There are lots of variants on it, such as, “upsell is easier than new-sale,” but the principle is still the same: … Continue reading

Posted in business | Comments Off on Taking Care of Your Good Customers

The Google File?

Way back in early Internet history, as in 1998, someone recommended to me Wendy Goldman Rohm’s book, “The Microsoft File.” It was a pretty damning indictment of Microsoft and its founder, Bill Gates, and its anti-competitive business practices. In 1998, … Continue reading

Posted in business | Comments Off on The Google File?

Microsoft and Skype – So it ain’t a Windows Mobile exclusive?

At least one of my theories is (as far as Microsoft is PR is concerned) disproven. I theorized that Microsoft would consider making Skype, with it 600+MM users (for perspective, as big as Facebook), a Windows Mobile exclusive, saying, in … Continue reading

Posted in business | Comments Off on Microsoft and Skype – So it ain’t a Windows Mobile exclusive?

Selling to the Enterprise – Best-of-Breed vs. Suite Customers

Here is something risky: a self-described non-sales-person is going to write about sales. I grant myself a little license, since it is about selling to the exact role I played as a buyer in enterprise IT shops for a decade. … Continue reading

Posted in business | Comments Off on Selling to the Enterprise – Best-of-Breed vs. Suite Customers