Monthly Archives: May 2016

What Emergency Rooms Could Learn from IT Help Desks

After more than twenty years working in many companies, many of them as a consultant often dramatically improving operations, I have received a blessing and a curse: Blessing: I see improvements and benefits potential almost everywhere. Curse: I see improvements and benefits missed almost … Continue reading

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The Pain Caused By Poor Software Design

Over the last few month, I was reminded – twice, painfully each time – about the impacts of good vs. bad software design choices, especially the impact those choices can have downstream. Ironically, it is not only – or even mainly – … Continue reading

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Big Bang Theory of Advertising, or How Broadcasters Are Like Supermarkets

One of the most popular recent television shows is CBS’s “The Big Bang Theory,” broadcast on Thursday evenings. In addition, the most recent 5 shows are available online on cbs.com. As with the live CBS broadcast, commercials are interspersed in the show … Continue reading

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The Real ROI of Cloud

Is hard return on investment all there is? In exploring business (and tech) projects, we have a tendency to think about the immediate, quantifiable ROI. Yet, there are times when the soft costs or other benefits outweigh any measurable ROI, and … Continue reading

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Rise of the Luddites

For the last year or so, my various news feeds have been filled with dire warnings about the “Rise of the Robots.” Apparently, the advances in robotics – hardware and software – are now beyond relatively simple home vacuums, and … Continue reading

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