“What is the cost per incident at our operations center? Are we using the right people, processes and technology? What is the right mix of incident-reduction investment and operations center investment?”
Successful operations centers know exactly how much each incident costs, how long it lasts, how frequently incidents occur, and the financial and market impact of each incident. Investments are made in the right areas to achieve the optimal balance of these metrics for the business strategy.
ATOMIC is expert at analyzing network and security operations centers. We will determine each of these metrics for you, along with those specific to your organization, and measure how well your operations center is doing in each of these areas. We will then assist you in determining which people, process and technology investments will have the greatest impact on the metrics that are most relevant to your business, along with implementation.