Tag Archives: incentives

Negative Cloud Margins?

A few days ago, I had a conversation with a friend of mine who told me something shocking: a particular cloud company’s gross margins on cloud products are below -40%. That is not a typo, it is minus 40% or worse. Essentially, the … Continue reading

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When to Outsource

Knowing how to outsource a process is challenging enough, and requires serious operational management and help, but does not involve making strategic decisions. Conversely, knowing when to outsource is far more challenging, as it involves making decisions with imperfect information about … Continue reading

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It’s Always About the People (Even in Tech)

Two months ago, I posted an article about a United Airlines series of failures that, if not so painful for their paying customers – and their employees too – would be laughable. Yesterday, I had the pleasure of reading an … Continue reading

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Monkeys Crashing

In our last article, we argued that one should always design for failure. Everywhere. The problem is, how do you enforce it? At heart, this is a larger problem with desire vs. incentives. You desire your people to perform certain actions and act in certain ways, … Continue reading

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Velocity: Metrics that Encourage Safe Deployment

What do you do when you want to move towards more rapid deployment, perhaps as close as possible to continuous delivery, but the culture and incentives push against it? This is the exact issue I have had at several clients over the years. … Continue reading

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The Cloud and Being Nimble

In our most recent article, we explored why “true cloud” really matters: it has a significant impact on: Your gross margins Your speed As a company providing technology services, as opposed to products like software, you cannot get cloud-scale gross margins and speed … Continue reading

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