Tag Archives: process

What Emergency Rooms Could Learn from IT Help Desks

After more than twenty years working in many companies, many of them as a consultant often dramatically improving operations, I have received a blessing and a curse: Blessing: I see improvements and benefits potential almost everywhere. Curse: I see improvements and benefits missed almost … Continue reading

Posted in business, policy, product, technology | Tagged , , , , , | Comments Off on What Emergency Rooms Could Learn from IT Help Desks

Negative Cloud Margins?

A few days ago, I had a conversation with a friend of mine who told me something shocking: a particular cloud company’s gross margins on cloud products are below -40%. That is not a typo, it is minus 40% or worse. Essentially, the … Continue reading

Posted in business, cloud, pricing, product, technology | Tagged , , , , , , , | Comments Off on Negative Cloud Margins?

Small Efforts for Big Wins

This morning, I paid a visit to the American Citizen Services department of a US Embassy, for passport-related services. Anyone who has been there knows that this is not exactly an efficient experience. You need to make a reservation online in advance The … Continue reading

Posted in business, policy, product, technology | Tagged , , | Comments Off on Small Efforts for Big Wins

Smart Design in Containers

In a previous article, we invented “Conway’s Corollary” – how design determines scale. Today, we will look at another case from the hottest technology of the last year: containers. When designing software – any piece of software – the most important … Continue reading

Posted in business, cloud, product, technology | Tagged , , , , | Comments Off on Smart Design in Containers

Don’t Break Your Customers

Anyone who does Web-scale or information technology over the past two years knows containers. The primary reason is the success of docker in making not-so-new containers easy to build, deploy, manage and use. Personally, I think Docker containers are great. They … Continue reading

Posted in business, product, technology | Tagged , , , , | Comments Off on Don’t Break Your Customers