Tag Archives: product

Why Customers Agree to Open-Source

Why do customers agree to open-source work I do? In the past, we have discussed the benefits of open-sourcing your own software: Reputation Recruiting Contributions Recently, I had the pleasure of walking half an hour from a Tokyo train station … Continue reading

Posted in business, cloud, product, technology | Tagged , , | Comments Off on Why Customers Agree to Open-Source

The Pain Caused By Poor Software Design

Over the last few month, I was reminded – twice, painfully each time – about the impacts of good vs. bad software design choices, especially the impact those choices can have downstream. Ironically, it is not only – or even mainly – … Continue reading

Posted in business, policy, product, technology | Tagged , , , , | Comments Off on The Pain Caused By Poor Software Design

What About Yahoo’s Original Business?

Yesterday, we looked at how the market values Yahoo, and tried to understand why a company with $6.3BN in net assets, and another $31BN in a fairly liquid equity investment is valued only at… $31BN! Interestingly, Daniel Morris pointed out an article … Continue reading

Posted in business, cloud, product, technology | Tagged , , , , | Comments Off on What About Yahoo’s Original Business?

Sales-Product Tension: Small Companies Scale and Big Companies Fail

Steve Denning has a great short article in Forbes, referencing Peggy Noonan on what Steve Jobs had to say about why big companies fail. The article is worth reading – actually, the entire Isaacson biography of Jobs is a great read – but here … Continue reading

Posted in business, cloud, pricing, product, technology | Tagged , , , , , | Comments Off on Sales-Product Tension: Small Companies Scale and Big Companies Fail

Don’t Break Your Customers

Anyone who does Web-scale or information technology over the past two years knows containers. The primary reason is the success of docker in making not-so-new containers easy to build, deploy, manage and use. Personally, I think Docker containers are great. They … Continue reading

Posted in business, product, technology | Tagged , , , , | Comments Off on Don’t Break Your Customers

When Not to Outsource

In earlier articles, we discussed How to Outsource and When to Outsource. Today, we turn to when not to Outsource. At first blush, we expect not to outsource when our candidate does not meet at least one of the criteria for outsourcing listed … Continue reading

Posted in business, outsource, product, technology | Tagged , , | Comments Off on When Not to Outsource

More Fun To Higher Sales

For many years, business was assumed to be “staid” or “proper”. Certain dress and behaviour was appropriate for outside the office, and never to be seen inside. While the distinction between professional and unprofessional behaviour (thankfully) still exists, businesses have begun to … Continue reading

Posted in business, policy, product | Tagged , , , | Comments Off on More Fun To Higher Sales

Heroku and Product Management

I have been impressed with Heroku for a long time. Their simple to use platform-as-a-service (PaaS) has made it incredibly easy for software developers to deploy applications lightly and cheaply, and then easily scale them up to production scale. As an … Continue reading

Posted in business, cloud, pricing, product, technology | Tagged , , , , | Comments Off on Heroku and Product Management

Mission Soundbite

Normally, I dislike the phrase “soundbite”. It implies a shallow, bite-sized saying that misses all of the depth, nuance and complexity that exists in the real world. Nonetheless, soundbites are successful precisely because they can convey – for better or for worse … Continue reading

Posted in business, general, policy, product | Tagged , , , | Comments Off on Mission Soundbite

Kill Your SLA

Do you have SLAs with your customers? Dirty little secret: they don’t matter. All that matters is customer expectation in real time. You are running a service. You know that your enterprise customers are highly sensitive to availability, since they … Continue reading

Posted in business, cloud, pricing, product, technology | Tagged , , , , , , | Comments Off on Kill Your SLA