Category Archives: policy

Amazon: Speed and Ease vs Vendor Lock-In

A few weeks ago, Amazon Web Services held its annual AWS re:Invent conference. Unsurprisingly, they announced, yet again, a slew of new services, all meant to ease adoption and management of technology services. Yet, something felt a little amiss: 2010s … Continue reading

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When Your Workers Love Their Job

How do you know when your workers really love their jobs? Of course, not all will, and plenty will leave over time no matter how great a working environment, but how do you know when workers really enjoy working for you? A … Continue reading

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Does Open-Source Increase the Value of Talent?

For the last few weeks, I have been trying to unravel the connection between the value of talent and open-source. Inevitably, some products have a high level of importance but few people who truly understand it. This creates high demand with low … Continue reading

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When Robots Replace Burger-Flippers and Lawyers

Can robots replace burger-flippers? How about lawyers? Tools have been around for thousands of years, making a human job faster and easier; try banging a nail in without a hammer. Machines, complex combinations of parts that are either human-operated or … Continue reading

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What Emergency Rooms Could Learn from IT Help Desks

After more than twenty years working in many companies, many of them as a consultant often dramatically improving operations, I have received a blessing and a curse: Blessing: I see improvements and benefits potential almost everywhere. Curse: I see improvements and benefits missed almost … Continue reading

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The Pain Caused By Poor Software Design

Over the last few month, I was reminded – twice, painfully each time – about the impacts of good vs. bad software design choices, especially the impact those choices can have downstream. Ironically, it is not only – or even mainly – … Continue reading

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Big Bang Theory of Advertising, or How Broadcasters Are Like Supermarkets

One of the most popular recent television shows is CBS’s “The Big Bang Theory,” broadcast on Thursday evenings. In addition, the most recent 5 shows are available online on cbs.com. As with the live CBS broadcast, commercials are interspersed in the show … Continue reading

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The Real ROI of Cloud

Is hard return on investment all there is? In exploring business (and tech) projects, we have a tendency to think about the immediate, quantifiable ROI. Yet, there are times when the soft costs or other benefits outweigh any measurable ROI, and … Continue reading

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Rise of the Luddites

For the last year or so, my various news feeds have been filled with dire warnings about the “Rise of the Robots.” Apparently, the advances in robotics – hardware and software – are now beyond relatively simple home vacuums, and … Continue reading

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Changing Tech, Changing Jobs: What Serverless Means for SysAdmins

The New York City Subway used to have ads above the seats for some trade school. The general thrust was, technicians always will be in need, because things always will break. What happens when employers no longer need to manage … Continue reading

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