I expect this topic to get me a lot of flak. After all, everyone likes dumping on the airlines, including me. But hear me out.
I fly a lot of miles every year, mostly in coach, sometimes in business. Most of the time, the journey is tiring and uneventful, sometimes it is annoying, and sometimes downright offensive.
I regularly hear and read stories about the decline of comfort, service and value in air travel over the last 30 years.