In my world of technology operations, two major themes recur again and again (redundantly): Incentives Litmus Tests I have written about incentives extensively on this blog. In short, as the saying goes, “you get what you measure.” Don’t expect extra customer handholding … Continue reading
A few weeks ago, Amazon Web Services held its annual AWS re:Invent conference. Unsurprisingly, they announced, yet again, a slew of new services, all meant to ease adoption and management of technology services. Yet, something felt a little amiss: 2010s … Continue reading
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