It's About The People, Stupid

It has happened again. Another horror story of an airline leaving customers in miserable conditions for hours on the tarmac. This time, however, it happened multiple times over a 28 (!!) hour period. According to the Jerusalem Post article, United Airlines Flight 84 from Newark to Tel Aviv in June: was delayed without explanation multiple times when explanations were given, they were patently false required the police to come on board to remove the pilot from the cockpit gave minimal food vouchers ($21 per person) for a day+ delay gave passengers vouchers for a hotel that was half an hour away from the terminal didn't bother to arrange rooms at the hotel for the passengers The list goes on.