What Emergency Rooms Could Learn from IT Help Desks

After more than twenty years working in many companies, many of them as a consultant often dramatically improving operations, I have received a blessing and a curse: Blessing: I see improvements and benefits potential almost everywhere. Curse: I see improvements and benefits missed almost everywhere. The other day, I spent six and half hours in a hospital emergency room (ER) with a family member. Fortunately, everything is fine, and they are healthy.