Knowing how to outsource a process is challenging enough, and requires serious operational management and help, but does not involve making strategic decisions. Conversely, knowing when to outsource is far more challenging, as it involves making decisions with imperfect information about the future. Caveat: Use this as a starting point, a framework, but do not use it as your sole decision-making process. Get serious help; we are here. The Why There are only two reasons why you should outsource something.

I expect this topic to get me a lot of flak. After all, everyone likes dumping on the airlines, including me. But hear me out. I fly a lot of miles every year, mostly in coach, sometimes in business. Most of the time, the journey is tiring and uneventful, sometimes it is annoying, and sometimes downright offensive. I regularly hear and read stories about the decline of comfort, service and value in air travel over the last 30 years.