Below you will find pages that utilize the taxonomy term “self-service”
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Penny-Wise and Pound Foolish, Eh?
There is an old (obviously) English saying, warning people not to be "penny-wise and pound foolish." As the main British currency is the pound, 1/100 of which is a penny, someone who is penny-wise and pound-foolish is someone who refuses to invest a small amount now, leading to a much greater cost later.
No matter how often I come across companies being penny-wise and pound-foolish, I never cease to be surprised by it.